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IBPS Customer Service Associate (7533 Posts)

Basic Information

Available Posts

Post Name Number of Posts Eligibility
Customer Service Associate 7533 Bachelor's degree/Graduation

How to Apply

How to Apply for CRP CSA - XV (Customer Service Associate)

  1. Online Application Only: Candidates must apply online through the official IBPS website (www.ibps.in). No other mode of application is accepted.
  2. Access the Application:
    • Visit www.ibps.in.
    • Click on the “CRP CSA” link on the homepage.
    • Select “CLICK HERE TO APPLY ONLINE FOR CRP - Customer Service Associates (CRP - CSA - XV)” to open the application form.
  3. Registration:
    • Click “CLICK HERE FOR NEW REGISTRATION” to start.
    • Enter basic information to register.
    • A provisional registration number and password will be generated and displayed. Note these down.
    • An email and SMS with the registration number and password will be sent.
    • Use these credentials to log in and edit details if needed.
  4. Upload Documents:
    • Upload a photograph, signature, left thumb impression, handwritten declaration, SSC/SSLC/10th Standard or equivalent certificate, and any applicable certificate (e.g., Clause K (ix)).
    • Capture and upload a photograph via webcam or mobile phone during registration, following Annexure IV guidelines.
  5. Filling the Application:
    • Carefully fill in all details in the online form.
    • Use the “SAVE AND NEXT” option to verify and modify details before submission.
    • Indicate the preferred state/UT for provisional allotment (this choice is irrevocable).
    • Once satisfied, click “COMPLETE REGISTRATION”. No changes are allowed after this step.
    • Visually impaired candidates should ensure details are verified before submission.
  6. DigiLocker Integration:
    • Optionally provide access to credentials/documents (e.g., Aadhaar, educational qualifications) via DigiLocker.
  7. Payment of Fees:
    • Application fees/intimation charges (01.08.2025 to 21.08.2025):
      • Rs. 175/- (inclusive of GST) for SC/ST/PwBD/ESM/DESM candidates.
      • Rs. 850/- (inclusive of GST) for all others.
    • Pay online using Debit Cards (RuPay/Visa/MasterCard/Maestro), Credit Cards, Internet Banking, IMPS, Cash Cards/Mobile Wallets, or UPI.
    • Bank transaction charges are borne by the candidate.
    • After payment, an e-receipt is generated. Print the e-receipt and online application form.
    • If the transaction fails, log in with the provisional registration number and password to retry payment.
  8. Important Notes:
    • Ensure the name, email, mobile number, and other key fields (e.g., State/UT, post, nationality) are correct, as these cannot be edited after submission.
    • Keep the registered email and mobile number active until the recruitment process concludes.
    • Do not press “Back” or “Refresh” during payment to avoid double charges.
    • Close the browser after completing the transaction for security.
  9. Edit Window:
    • After the application closing date (21.08.2025), a 2-3 day edit window will be provided (dates notified on www.ibps.in).
    • Only candidates who successfully submitted the application and paid fees can edit. Editable fields exclude Name, Email ID, Mobile Number, State/UT, Post, and Nationality.
    • Category changes are allowed (e.g., GEN/EWS/OBC to SC/ST/PwBD, but not vice versa for SC/ST/PwBD).
    • A correction fee of Rs. 200/- (inclusive of GST) applies, non-refundable.
    • Only the latest modified application is valid, and no further changes are allowed after the edit window.
  10. Submission:
    • After completing and verifying the application, submit it.
    • Retain the registration number, password, and printed application form for future reference.
    • Do not send the printout to IBPS or banks.
  11. Additional Guidelines:
    • Apply well before the last date (21.08.2025) to avoid website issues due to heavy traffic.
    • Incomplete applications or those with unsuccessful fee payments are invalid.
    • IBPS is not responsible for submission failures due to technical issues.
    • Candidates are liable for any false information provided.

For further details, refer to the official notification at: https://ibpsreg.ibps.in/crpcsaxvjl25/uploads/loadpdf.php?file=k7m5p+fQ15erzNvW1Mrd4NPSnJp9sc/KYaao1bWrpok=&t=zLjIrOLC1Ni005njxc8=#toolbar=0&navpanes=0.

Mode of Selection

Important Dates

Closure for editing application details :  28/08/2025

Last date for printing your application :  12/09/2025

Online Fee Payment : 01/08/2025 to 28/08/2025

Admit Card Date : September 2025 (Preliminary); November 2025 (Main)

Online Exam Date : October 2025 (Preliminary); November 2025 (Main)

Result Date : November 2025 (Preliminary); March 2026 (Provisional Allotment)


Application Fees

General: ₹850.00
OBC: ₹850.00
SC/ST: ₹175.00
Female: ₹0.00

Payment Mode: (Online)

Age Criteria

Minimum Age: 20 years
Maximum Age: 28 years

Frequently Asked Questions

What is the official website to apply for IBPS Customer Service Associate?
Candidates can apply through the official website: https://ibpsreg.ibps.in
How many vacancies are available for different posts?

A total of 7533 positions are available for Customer Service Associate.

What are the important dates for IBPS Customer Service Associate
  • Closure for editing application details :  28/08/2025

    Last date for printing your application :  12/09/2025

    Online Fee Payment : 01/08/2025 to 28/08/2025

    Admit Card Date : September 2025 (Preliminary); November 2025 (Main)

    Online Exam Date : October 2025 (Preliminary); November 2025 (Main)

    Result Date : November 2025 (Preliminary); March 2026 (Provisional Allotment)


  • What is the age limit for IBPS Customer Service Associate?
    The minimum age is 20 years, and the maximum age is 28 years for IBPS Customer Service Associate.
    What is the eligibility for each position?

    Eligibility for Customer Service Associate is computer literacy (operating and working knowledge in computer systems). Candidates must be proficient in the specified/opted local language of the State/UT applied for..

    How do I apply for the IBPS CRP CSA - XV Customer Service Associate position? Keywords: Apply, IBPS, CRP CSA - XV, Customer Service Associate, online application, www.ibps.in Answer: Candidates must apply online for the IBPS CRP CSA - XV Customer Service Associate position through the official IBPS website, www.ibps.in. Navigate to the “CRP CSA” link on the homepage, click “CLICK HERE TO APPLY ONLINE FOR CRP - Customer Service Associates (CRP - CSA - XV),” and complete the online application form by registering, uploading documents (photograph, signature, left thumb impression, handwritten declaration, SSC certificate), and paying the application fee. No other mode of application is accepted.

    What is the last date to apply for the IBPS CRP CSA - XV Customer Service Associate exam? Keywords: Last date, IBPS CRP CSA - XV, apply, Customer Service Associate, August 2025 Answer: The last date to apply for the IBPS CRP CSA - XV Customer Service Associate exam is August 28, 2025 (extended from August 21, 2025).

    What are the application fees for the IBPS CRP CSA - XV Customer Service Associate recruitment? Keywords: Application fees, IBPS CRP CSA - XV, Customer Service Associate, SC/ST/PwBD, GEN/EWS/OBC, online payment Answer: The application fees for IBPS CRP CSA - XV are Rs. 175/- (inclusive of GST) for SC/ST/PwBD/ESM/DESM candidates and Rs. 850/- (inclusive of GST) for GEN/EWS/OBC candidates. Payment is made via online mode (Debit Cards, Credit Cards, Internet Banking, IMPS, Cash Cards/Mobile Wallets, UPI) from August 1, 2025, to August 28, 2025. Candidates bear any bank transaction charges.

    What should I do if the IBPS website is slow during the CRP CSA - XV online registration? Keywords: IBPS website, slow, online registration, CRP CSA - XV, internet speed, off-peak hours Answer: If the IBPS website (www.ibps.in) is slow during CRP CSA - XV online registration due to high traffic or internet speed issues, retry after 15 minutes or during off-peak hours (e.g., late night). Use compatible browsers like Internet Explorer 9+, Google Chrome 30+, or Firefox 20+ with JavaScript enabled for a smoother experience.

    How do I confirm my IBPS CRP CSA - XV application is successfully registered? Keywords: Confirm, successful registration, IBPS CRP CSA - XV, Registration Number, Password, email, SMS Answer: Successful registration for IBPS CRP CSA - XV is confirmed by a page displaying your “Registration Number” and “Password” after clicking “COMPLETE REGISTRATION.” Note these details, as they are needed to reprint the application or download the admit card. An email and SMS with the Registration Number and Password will be sent to the provided email ID and mobile number. Check spam/junk folders if not received.

    What if I don’t receive the confirmation email or SMS for my IBPS CRP CSA - XV application? Keywords: Confirmation email, SMS, IBPS CRP CSA - XV, Registration Number, Password, spam folder Answer: If you don’t receive the confirmation email or SMS for your IBPS CRP CSA - XV application, check the correctness of the provided email ID and mobile number. Look in your spam/junk folder or verify your email provider’s policies. Use the “Re-Print Application” option on www.ibps.in to confirm successful registration. If no printout is generated, reapply.

    I received a blank or zero Registration Number after submitting my IBPS CRP CSA - XV application. What should I do? Keywords: Blank Registration Number, zero Registration Number, IBPS CRP CSA - XV, re-register, Re-Print Application Answer: In rare cases, a blank or zero Registration Number with a valid Password may appear after submitting the IBPS CRP CSA - XV application. Re-register the application on www.ibps.in and use the “Re-Print Application” option to verify successful registration and obtain a valid Registration Number.

    My internet disconnected while filling the IBPS CRP CSA - XV application form. Is it saved? Keywords: Internet disconnected, IBPS CRP CSA - XV, application saved, Re-Print Application Answer: If your internet disconnected or your PC crashed before completing the IBPS CRP CSA - XV application, it may not be saved. Check using the “Re-Print Application” option on www.ibps.in. If no printout or e-receipt is generated, reapply from the start.

    Can I edit my IBPS CRP CSA - XV application after submission? Keywords: Edit application, IBPS CRP CSA - XV, edit window, correction fee, Registration Number Answer: Before clicking “COMPLETE REGISTRATION,” use the “EDIT” option to modify details in the IBPS CRP CSA - XV application. Post-submission, edits are allowed only during the 2-3 day edit window (dates announced on www.ibps.in). Non-editable fields include Name, Email ID, Mobile Number, State/UT, Post, and Nationality. A correction fee of Rs. 200/- (inclusive of GST) applies, and only the latest modified application is valid.

    What documents are required to upload for the IBPS CRP CSA - XV application? Keywords: Documents, upload, IBPS CRP CSA - XV, photograph, signature, SSC certificate, Annexure IV Answer: For the IBPS CRP CSA - XV application, upload:

    • Photograph (via webcam/mobile phone).
    • Signature.
    • Left thumb impression.
    • Handwritten declaration.
    • SSC/SSLC/10th Standard or equivalent certificate.
    • Applicable certificate (e.g., Clause K (ix)). Follow the scanning and upload guidelines in Annexure IV on www.ibps.in.

    What are the eligibility criteria for the IBPS CRP CSA - XV Customer Service Associate post? Keywords: Eligibility criteria, IBPS CRP CSA - XV, Customer Service Associate, graduation, age limit, computer literacy Answer: Eligibility for IBPS CRP CSA - XV includes:

    • A Degree (Graduation) in any discipline from a recognized university or equivalent.
    • Valid mark-sheet/degree certificate.
    • Computer literacy (operating and working knowledge of computer systems).
    • Proficiency in the local language of the applied State/UT.
    • Age: 20–28 years as of August 1, 2025 (with relaxations for SC/ST/OBC/PwBD categories).

    How do I resolve technical issues during IBPS CRP CSA - XV online registration? Keywords: Technical issues, IBPS CRP CSA - XV, online registration, grievance redressal, Registration Number, screenshot Answer: For technical issues during IBPS CRP CSA - XV online registration or if no auto-response email is received within 24 hours, use the “Candidate Grievance Lodging and Redressal Mechanism” on www.ibps.in. Provide:

    • Registration Number.
    • Bank name (IBPS).
    • Post (Customer Service Associate).
    • Email ID and Mobile Number.
    • Operating System (e.g., Windows, Linux) and version.
    • Browser (e.g., Chrome, Firefox) and version.
    • JavaScript status.
    • Screenshot of the error (JPG, GIF, or MS Word). Try registering from another PC with JavaScript-enabled browsers first.

    When will the admit card for IBPS CRP CSA - XV be available? Keywords: Admit card, IBPS CRP CSA - XV, Customer Service Associate, Preliminary exam, September 2025 Answer: The admit card for the IBPS CRP CSA - XV Preliminary exam is expected in September 2025, based on the exam schedule (October 2025 for Preliminary; November 2025 for Main). Check www.ibps.in for updates and download using your Registration Number and Password.

    What are the exam dates for IBPS CRP CSA - XV Customer Service Associate? Keywords: Exam dates, IBPS CRP CSA - XV, Customer Service Associate, Preliminary exam, Main exam Answer: The IBPS CRP CSA - XV exam dates are:

    • Preliminary Exam: October 2025.
    • Main Exam: November 2025. Exact dates will be updated on www.ibps.in.

    Can I apply for IBPS CRP CSA - XV using a tablet, iPad, or smartphone? Keywords: Apply, tablet, iPad, smartphone, IBPS CRP CSA - XV, guidelines, browsers Answer: Yes, you can apply for IBPS CRP CSA - XV using a tablet, iPad, or smartphone. Access static documents (e.g., photo/signature guidelines, how to apply, scribe guidelines) on the application’s index page. Use compatible browsers like Internet Explorer 9+, Google Chrome 30+, or Firefox 20+ with JavaScript enabled.

    How many vacancies are available for IBPS CRP CSA - XV Customer Service Associate? Keywords: Vacancies, IBPS CRP CSA - XV, Customer Service Associate, number of posts Answer: There are 7,533 vacancies for the IBPS CRP CSA - XV Customer Service Associate post across participating banks.

    What should I do if I get an error message during IBPS CRP CSA - XV application submission? Keywords: Error message, IBPS CRP CSA - XV, application submission, grievance redressal, screenshot Answer: If you encounter an error message during IBPS CRP CSA - XV application submission, take a screenshot (JPG, GIF, or MS Word format) and report it via the “Candidate Grievance Lodging and Redressal Mechanism” on www.ibps.in. Include your Registration Number, Mobile Number, Email ID, Operating System, Browser details, and JavaScript status. Try applying from another PC with a different browser before reporting.

    Can I change my category in the IBPS CRP CSA - XV application after submission? Keywords: Change category, IBPS CRP CSA - XV, edit window, SC/ST/PwBD, GEN/EWS/OBC, correction fee Answer: During the IBPS CRP CSA - XV edit window (2-3 days, dates notified on www.ibps.in), you can change your category as follows:

    • SC/ST/PwBD to SC/ST/PwBD.
    • GEN/EWS/OBC (NCL) to SC/ST/PwBD or GEN/EWS/OBC (NCL). No refund is provided for category changes to SC/ST/PwBD. A correction fee of Rs. 200/- (inclusive of GST) applies for all categories.

    What happens if I don’t pay the IBPS CRP CSA - XV application fee? Keywords: Application fee, IBPS CRP CSA - XV, incomplete application, e-receipt, online payment Answer: An IBPS CRP CSA - XV application without successful payment of the application fee (Rs. 175/- for SC/ST/PwBD/ESM/DESM; Rs. 850/- for others) is incomplete and invalid. Ensure the online payment is completed, and print the e-receipt and application form for records.

    Where can I find the official notification and syllabus for IBPS CRP CSA - XV? Keywords: Official notification, syllabus, IBPS CRP CSA - XV, Customer Service Associate, www.ibps.in Answer: The official notification for IBPS CRP CSA - XV is available at: https://ibpsreg.ibps.in/crpcsaxvjl25/uploads/loadpdf.php?file=k7m5p+fQ15erzNvW1Mrd4NPSnJp9sc/KYaao1bWrpok=&t=yqrCZuPFyg==#toolbar=0&navpanes=0. The syllabus is not explicitly linked but can be found under the “How to Apply” or “FAQ” sections on www.ibps.in, detailing the exam pattern for Preliminary and Main exams.