SBI Clerk (Junior Associate - Customer Support & Sales) (6589 Posts)

The job of an SBI Clerk (Junior Associate - Cusomer Support and Sales) is a highly sought-after entry-level position in the banking sector in India. It offers a secure government job with a decent salary and excellent opportunities for career growth. The role is primarily customer-facing and involves a mix of administrative and operational duties at an SBI branch. As a Junior Associate (Customer Support & Sales), an SBI Clerk is often the first point of contact for customers at a bank branch. The role is multifaceted and requires strong communication and interpersonal skills.

Job Profile & Responsibilities

• Customer Service: Handling customer inquiries and grievances, providing information about bank products and services, and assisting with transactions.
• Cashier/Single Window Operations: Managing cash transactions, including deposits and withdrawals. This is a core part of the job and requires a high degree of accuracy.
• Account Management: Assisting customers with opening new accounts, issuing new cheque books, and updating passbooks.
• Documentation: Ensuring all banking documents and records are properly maintained, filed, and verified.
• Back-end Operations: Performing administrative tasks such as processing transactions, handling inward and outward mail, and assisting senior officers with various tasks.
• Cross-selling: In some cases, clerks may be involved in cross-selling bank products like insurance, loans, and other financial services to customers.

Career Progression

One of the most attractive aspects of the SBI Clerk job is the strong potential for career growth. An SBI Clerk has multiple pathways for promotion:

• Promotion to Officer Cadre: After a minimum of three years of service, an SBI Clerk can take internal examinations to be promoted to the officer cadre, becoming a Trainee Officer (JMGS-I).
• In-cadre Promotions: Clerks can also receive promotions within the clerical cadre. For example, after 10 years of service, they can become a Senior Assistant, and after 20 years, a Special Assistant, with associated increases in salary and allowances.
• Professional Exams: Obtaining professional certifications like JAIIB (Junior Associate of the Indian Institute of Bankers) and CAIIB (Certified Associate of the Indian Institute of Bankers) can significantly accelerate the promotion process.